view of hotel entrance
Travel Updates

Guest COVID-19 Protocols

We’re Committed to Protecting Your Health & Safety

As we welcome guests, we want you to know that we are fully committed to protecting the
health and safety of both our guests and staff, while exceeding expectations and providing
the AAA Five Diamond experience we’ve become known for.

Below, you’ll find some of the protocols and procedures we’ve implemented in our new,
fully vaccinated operation. We will continue reviewing them regularly, as regulations
are updated and safety practices evolve.

Dining

  • Reservations are required for lunch and dinner
  • Guests are encouraged to use the hand sanitizer at the entrance of our restaurants.
  • Both restaurants have been rearranged to reduce seating capacity that adheres to physical distancing regulations.

Pool

  • Water will be tested twice a day to determine chlorine and other chemical levels.

Janissa’s Spa & Gym

  • All services at our spa will be offered.
  • Booking for the gym is encouraged, as the current maximum capacity is three guests.

The Nutmeg Pod Kids' Club

  • The current maximum capacity for each time slot is three children.
  • Staff will clean and disinfect all equipment every 90 minutes or directly after each use.
  • Luggage will be sanitized upon arrival and before delivery to rooms.
  • Guests are reminded to physically distance six feet from those that are not traveling in their party. 
  • Guests will notice signage throughout the resort, which serve as gentle reminders of our COVID-19 protocols. 
  • All of our public spaces will be cleaned every 60 to 90 minutes, while regularly touched areas, such as door handles and push plates, which will be cleaned based on frequency of use.
  • Touchless hand sanitizing stations have been positioned throughout the resort and guests are encouraged to use them frequently.
  • Staff has been trained in the use of personal protective equipment and are required to wear face masks at all times. 
  • Our resort offers 24-hour access to medical practitioners. In addition, management has been trained on responsible hygiene practices to ensure compliance with COVID-19 protocols. 

          • Guests are still able to check-in at the front desk or through our usual express service. Our safe welcome amenities are still offered, but guests may choose to decline.
          • There is no mask mandate in place for the general public. However some businesses, require persons to wear mask.
          • For convenience, arrangements have been made for COVID-19 guest departure testing to be done at our resort.
          • Adequate arrangements, including isolation rooms, are available in the event that a guest tests positive and needs to be quarantined.

  • Our team will wear personal protective equipment when accessing rooms. 
  • Guests may refuse cleaning services if they are not comfortable with the traffic.