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British Airways Holidays Recognizes Grenada's Opulent Spice Island Beach Resort with Customer Excellence Award

March 07, 2019

GRAND ANSE BEACH, Grenada (March 6, 2019) - All-Inclusive Spice Island Beach Resort (, the luxurious crowning jewel of Grenada's hospitality offering and one of only seven AAA Five Diamond-rated hotels in the Caribbean, has received the British Airways Holidays Customer Excellence Award based on unbiased feedback from British Airways Holidays' customers. Spice Island Beach Resort received an exceptionally high overall score of 96.5%.


"Spice Island Beach Resort has been recognized by British Airways Holidays customers for providing a high-quality customer experience," said Claire Bentley, managing director for British Airways Holidays, referring to the independent, family-owned resort as "one of our highest-rated hotels for 2018."

As part of British Airways Holidays' commitment to providing high-quality guest experiences, the leading UK tour operator works with Reevoo, an independent and impartial third-party company, to collect customer reviews. Feedback is only collected from genuine British Airways Holidays customers, who are asked to score hotels based on location, service, cleanliness, and sleep quality. British Airways Holidays has gathered over 80,000 independent hotel reviews this year. The Customer Excellence distinction was only awarded to hotels which ranked within the top 3% of the company's global portfolio.

The award follows Spice Island Beach Resort's recognition as one of only seven resorts in the Caribbean and 121 hotels worldwide to receive the 2019 AAA Five Diamond rating. The luxury hideaway is also a proud recipient of the Six Star Diamond Award from the American Academy of Hospitality Sciences for the past five consecutive years.

"British Airways Holidays enjoys a particularly sophisticated and discerning clientele which makes this honor that much more impactful," said Sir Royston Hopkin KCMG, chairman and managing director of Spice Island Beach Resort. "In contrast, our 2019 AAA Five Diamond designation and our Six Star Diamond Rating from the American Academy of Hospitality Sciences were determined largely by a panel of experts. These are important barometers, but there is no affirmation quite like the feedback we receive from our valued guests. It validates the extraordinary dedication displayed by our hard working staff and brilliant management team, whose daily contributions are what truly define excellence at Spice Island Beach Resort."

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British Airways Holidays recommends Spice Island Beach Resort's
Sea Grape suites, which open directly onto idyllic Grand Anse Beach

Tucked away on an elegant stretch of Grand Anse Beach just 10 minutes from the airport, Spice Island Beach Resort encompasses 64 elegantly-appointed suites including 17 private pool suites as well as luxurious beachfront accommodations which open directly onto the sand. The upscale property has garnered significant attention in recent years as Grenada's tourism stature grows internationally.

Visit for more information or contact the resort's toll-free reservations team at 800-501-8603.

Spice Island Beach Resort

The award-winning Spice Island Beach Resort features the full-service Janissa's Spa, a beachfront yoga pavilion, a fully equipped fitness center, Oliver's beachside gourmet restaurant, theSea & Surf Terrace for light lunches, the Sea & Surf Bar for refreshing cocktails throughout the day, a central swimming pool with swim-up whirlpool, an Omnicourt® tennis court, the Nutmeg Podchildren's activity center, the Gatsby Boutique and more.

An all-inclusive vacation at Spice Island Beach Resort features gourmet dining (daily breakfast, lunch and dinner) including premium cocktails and house wines; afternoon tea; oceanfront swimming pool and non-motorized watersports; island tours, scuba diving and sailing charters; access to the resort's state-of-the-art fitness center; tennis, cycling and golf (greens fees at the nine-hole Grenada Golf Club included); full-day children's activities program (ages 3-12); high speed Wi-Fi; and room service (delivery fee applies).

Spice Island Beach Resort is a proud recipient of the Six Star Diamond Award from the American Academy of Hospitality Sciences for the past five consecutive years. Over the years, the resort has been voted within the top luxury hotels in the Caribbean on TripAdvisor based on guest reviews. In 2019, the premier property was ranked fourth out of 25 luxury Caribbean hotels in the TripAdvisor Travelers' Choice Awards.

In January 2019, Spice Island Beach Resort was bestowed the coveted AAA Five Diamond Award for the third consecutive year. The prestigious AAA Five Diamond rating has only been granted to six other resorts in the Caribbean and 121 hotels worldwide.

The acclaimed resort is the recipient of the 2019 Condé Nast Johansens "Best Dining Experience" award and the publication's 2016 "Best Service" award.

Spice Island Beach Resort is a proud member of the esteemed Small Luxury Hotels of the World (SLH) collection, and a member of Virtuoso, Signature Travel Network and Green Globe.

For more information, contact Spice Island Beach Resort toll-free at US 1-800-501­8603 or UK 0808-189-0088, tel: 473-444-4258, fax: 473-444-4807,, or visit Download hi-res images of Spice Island Beach Resort Connect with Spice Island Beach Resort on Facebook, Instagram and Twitter.

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