comment form
Comment Form

Dear Guests,

We are delighted to have you with us and hope that you have been pleased with our facilities and services.

We are determined to create a memorable experience for all guests and we are asking for your assistance in our efforts to do so please be kind enough to take a moment to complete this feedback form.

Thank you for your time and for choosing Spice Island Beach Resort.

1. Reservation

Which of the following did you use to make your reservation?

If you made your reservation directly with the hotel, was your request handled

Request handled within a reasonable time?
Request handled accurately?
Request handled professionally?

2. Arrival

Was your welcome and registration handled

Registration handled with a smile?
Registration handled with a gracious welcome?
Registration handled professionally?

3. Guest room

During your stay, did you find your guest room

Clean?
Comfortable?
Elegant in design?
Well maintained?

4. Restaurant

Was the service friendly and polite during breakfast?
Was the restaurant service efficient during breakfast?
Were the meals during breakfast to your liking?
Were the breakfast menu choices varied enough?
Was the breakfast dining area clean?
Was the service friendly and polite during lunch?
Was the restaurant service efficient during lunch?
Were the meals during lunch to your liking?
Were the lunch menu choices varied enough?
Was the lunch dining area clean?
Was the service friendly and polite during dinner?
Was the restaurant service efficient during dinner?
Were the meals during dinner to your liking?
Were the dinner menu choices varied enough?
Was the dinner dining area clean?

5. Bar

Was the bar service friendly and polite?
Was the bar area clean?
Was the bar service efficient?
Was the ambience satisfactory?
Was the quality of drinks to your liking?

6. Gatsby Boutique

Did you visit Gatsby Boutique?
Were you greeted with a smile at the boutique?
Did you receive prompt and attentive service?
Were you satisfied overall with your experience?

7. Janissa's Spa

Did you use Janissa's Spa?
Were you satisfied with the booking experience?
Were you greeted with a smile at the spa?
Was the choice of treatments varied enough?
Were you satisfied overall with your treatment(s)?

8. Other Guest Services

Were you satisfied with the service you received from Reception?
Were you satisfied with the service you received from Housekeeping?
Were you satisfied with the service you received from Mini Bar?
Were you satisfied with the service you received from Maintenance?
Were you satisfied with the service you received from Management?
Were you satisfied with the service you received from Laundry?
Were you satisfied with the service you received from Kid's Services?
Were you satisfied with the service you received from Security?
Were you satisfied with the service you received from Yoga?
9. Did the employees usually address you by name?

11. Your Testimonials

12. And Finally

Do you feel you received value for the price paid?
Would you stay with us again?
Do you intend to recommend the resort to others?
Do you wish to receive mailings from the resort?